Project Title: E-SUPPORT

Project Duration: 36 months

Start Date: 1 October 2006

Funding Authority: European Union’s Framework Programme 6

Topic: SME-2 – Collective Research (all areas of science and technology)

Type of Instrument: Collective

Status: Closed

 

Project Objectives

The overall objective of the project is:

Maintenance Associations and SMEs have manifested a need to provide their Field Service Engineers (FSEs) with an affordable, flexible, easy to use, practical system for delivering on-site, remote and timely access to accurate technical data. Current systems are insufficient in terms of data retrieval/management and impractical in field situations- confined spaces, awkward locations or where hands-free operation is safer. The mobile nature of a FSE????????s work also necessitates an effective e-learning be available to SMEs so they can rapidly and remotely train their FSEs on new or modified machinery, parts, etc. This proposal will employ novel intelligent agent-based technology in delivering two SME adapted systems: one for the management and deployment of corporate knowledge (CK), in the form of PDF documents, CAD files, emails, word documents, training videos, etc. and other utility tools (FSE-assistant). An open e-learning system also will be developed by incorporating processes, templates, Web-based tools, to create a flexible and adaptable training program (FSE-master). Both systems will be easy to operate and maintain, easily configurable by SMEs and low cost. Due to growing customer focus on value added and effective service, the competitiveness of over 15,000 European SMEs involved in maintenance and repair of industrial plant, machinery and buildings is hinged on the quality and reliability of the on-site service delivered by their FSEs, as is the competitiveness of EU SME manufacturers of plant, equipment and machinery, who could benefit from an improved after-sales service to enable them to compete against cheaper equipment manufacturers from Asia. SMEs, like their larger competitors, are seeking ways to adopt a knowledge approach and equip their FSEs to become more productive via ready access to user manuals, technical drawings, etc. while on-site. LEs have access to costly tools and elaborate information systems which go far beyond the scope of SME

 

Project Consortium

Participant organisation name Participant org. short name               Country                                       
FELTALALOI ES KUTATO KOZPONT KFT KFKK Hungary
COMITATO NAZIONALE ITALIANO PER LA MANUTENZIONE CNIM Italy
PETITA I MITJANA EMPRESA DE CATALUNYA PIMEC Spain
SLOVENSKE CENTRUM PRODUKTIVITY   Slovakia
NEDERLANDSE VERENIGING VOOR DOELMATIG ONDERHOUD NVDO Netherlands
ASOCIATIA GENERALA A INGINERILOR DIN ROMANIA AGIR Romania
AIRAT S.A. AIRAT Spain
ZANZI SERVIZI SPA ZANZI Italy
COMBUSTIBILI NUOVA PRENESTINA SRL CNP Italy
BASS S.R.O. BASS Slovakia
I+ SRL I+ Italy
TEKEVER – TECNOLOGIA DE INFORMAÇAO SA TEKEVER Portugal
ELECTRONIC SYSTEMS DESIGN LTD ESDL Malta
GAMO AS GAMO Slovakia
SIMPPLE SL SIMPPLE Spain
D’APPOLONIA SPA D’APPOLONIA Italy
MALTA INDUSTRIAL INNOVATION FOR SMES LTD. Malta
CENTRE DE RECERCA I INVESTIGACIO DE CATALUNYA, S.A. Spain
DEN DANSKE VEDLIGEHOLDSFORENING DDV Denmark
HRH EL A/S HRH Denmark
INTRO BILGI VE TELEKOMUNIKASYON SISTEMLERI SAN VE TIC. LTD. STI. INTRO Turkey
ACENO MOBILE SERVICES LIMITED ACENO Ireland
ISS SOLUCIONES DE MANTENIMIENTO Y GESTION INTEGRAL SL ISS Spain

 

TAGES Role:

Consulted IntroSolutions to apply for the project and supported them during the project

management, coordination and reporting activities.

For more info:

 

aslihan.kagnici@tages.biz

Telephone: +90 212 2232101

 

 

 

 

 

 

 

 

 

 

 

 

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